Order tracking inside Shopify customer accounts

Shopify’s new customer accounts give shoppers a passwordless login where they can see their order history. Parcel Track plugs directly into these pages: when a logged-in customer opens an order, they see the live shipment status, the full tracking timeline, and a link to your branded tracking page — without hunting for a tracking number in their inbox.

What customers see

On the order detail page inside their account, customers get a Parcel Track block showing:

The current shipment status — In Transit, Out for Delivery, Delivered, and the rest
The checkpoint timeline, including any custom pre-shipment statuses like “In Production”
The estimated delivery date, when available
A View full tracking button that opens your branded tracking page with the shipment loaded

Orders with multiple fulfillments show a block per shipment. The block follows the customer’s language automatically, using the same translations as your multilingual tracking page.

Requirements

Your store must use Shopify’s new customer accounts (check under Settings → Customer accounts in Shopify admin — the “Customer accounts” option, not “Legacy”).
Parcel Track installed and syncing orders (see How Parcel Track works).

Note: Legacy customer accounts don’t support app blocks. If you’re on legacy accounts, customers can still track via the link in your emails or the order lookup widget — or consider switching to new customer accounts in Shopify settings.

Enable the tracking block

The block is added through Shopify’s customer accounts editor, the same way you customize checkout:

From your Shopify admin, go to Settings → Checkout and click Customize next to your published configuration (or go to Online Store → Themes and open the checkout and accounts editor, depending on your Shopify version).
In the top-center page selector, switch from Checkout to Customer accounts → Order status (the order detail page).
In the left sidebar, click Add app block (the puzzle-piece icon area) and select Parcel Track — Order tracking.
Drag the block to where you want it — directly under the order summary works best.
Click Save.

The block is now live for all logged-in customers.

Configure the block

With the block selected in the editor, the right-hand panel offers a few options:

Show map — toggle the route map on or off inside the account view.
Show estimated delivery date — display the EDD line when one exists.
Compact mode — show only the current status and latest checkpoint, with the full timeline behind the “View full tracking” button.

Colors and fonts inherit from your customer accounts branding settings, so the block blends in automatically. Deeper visual changes belong on the full tracking page — see Customize your tracking page with CSS.

Test it

Place a test order with an email you control and fulfill it with a real tracking number.
Log in to customer accounts on your storefront (the Account icon → enter the email → one-time code).
Open the order. You should see the Parcel Track block with the shipment’s current status.

If the block shows “Tracking not available yet”, the carrier hasn’t registered the package — that’s the Pending status, and it resolves after the first carrier scan.

Why enable this

Self-serve tracking for your most engaged customers — no email searching, no typing order numbers.
Fewer WISMO tickets, since logged-in customers see status the moment they check their account.
More branded touchpoints. The “View full tracking” button drives traffic to your tracking page, where product recommendations can generate repeat sales — see how merchants increase revenue with tracking.

Trouble adding the block? Email support@parcel-track.com with your store URL and we’ll take a look.