Tracking & Status
Understand shipment statuses, last-mile delivery, tracking issues and data exports.
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Shipment statuses explained
Learn what every Parcel Track shipment status means, from Pending to Delivered, including exception sub-statuses and how each status triggers notifications.
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Why are my orders stuck in Pending?
Troubleshoot orders stuck in Pending status in Parcel Track: missing tracking numbers, unscanned packages, misdetected carriers, sync windows, and quota limits.
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"Could not find order" on the tracking page
Fix the "Could not find order" error on your Parcel Track tracking page: order number format, email mismatch, sync delays, and lookup mode settings.
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Last-mile delivery and carrier matching
How Parcel Track auto-matches last-mile carriers for international shipments and merges both carrier timelines into one tracking view for your customers.
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Export orders and shipment data
Export filtered orders and shipment data from Parcel Track to CSV: included columns, filtering by status, carrier and date, plus use cases for audits and reviews.