Change your tracking page URL

When you install Parcel Track, your branded tracking page is automatically published on your own store domain at:

https://yourstore.com/apps/parcel-track

Because the page lives on your domain (not ours), it keeps customers on your store, reinforces your brand, and gives every visit a chance to turn into a repeat sale. If you’d prefer a different path — for example /apps/track or /apps/where-is-my-order — you can change it in a couple of minutes.

How the URL works

The tracking page is served through a Shopify app proxy. The proxy maps a path on your store domain to the Parcel Track app. The path always has two parts:

A prefix — one of the values Shopify allows: apps, a, community, or tools.
A subpath — the part you can freely customize, such as parcel-track, track, or tracking.

So valid examples include yourstore.com/apps/track and yourstore.com/a/tracking.

Change the tracking page URL

From your Shopify admin, go to Apps → Parcel Track → Settings.
Open the Tracking page URL section. You’ll see your current proxy path.
Click Change URL. This opens the Shopify app proxy settings for Parcel Track (you can also reach it via Settings → Apps and sales channels → Parcel Track → App proxy in Shopify admin).
Choose a prefix (apps, a, community, or tools) and enter your new subpath, e.g. track.
Click Save.

Your tracking page is now live at the new address immediately — no republishing needed.

Tip: Keep the path short and obvious. Customers often type it manually from a shipping email, so yourstore.com/apps/track beats a long, hyphenated path.

What happens to the old URL?

Links using the previous path are not left broken. Requests to the old proxy path are redirected to the new tracking page URL, so tracking links already sent in past order confirmation and shipping notification emails keep working.

That said, we recommend updating any place where you hard-coded the old URL:

Navigation menus and footer links in your theme
FAQ or shipping policy pages
Custom email templates outside Parcel Track

If you use Parcel Track notifications, you don’t need to change anything — emails always use your current tracking page URL automatically. The same is true if you’ve set Shopify’s native “Track your order” button to point to your branded page (see Update the tracking link in Shopify order confirmation).

SEO considerations

A few things worth knowing before you change the URL:

Redirects preserve traffic. Because old links redirect, you won’t lose visitors who bookmarked the previous address.
Proxy pages and search engines. Tracking pages are personal, order-specific pages, so they generally shouldn’t rank in search results anyway. Parcel Track serves them with sensible defaults so individual shipment views aren’t indexed.
Avoid frequent changes. Pick a path you’re happy with and keep it. Every change adds a redirect hop for previously sent links.

Note: The prefix options (apps, a, community, tools) are fixed by Shopify and apply to all apps that use an app proxy — they can’t be removed from the URL entirely.

Prefer a fully custom placement?

If you want the tracking experience on a page you fully control — for example a page built with a page builder, or a custom path like /pages/track-your-order — you can embed the tracking page anywhere using an HTML snippet instead of the proxy URL. See Create a tracking page anywhere via HTML code and Embed an order lookup widget on any page.

Troubleshooting

“This subpath is already in use.” Another app on your store uses the same proxy path. Pick a different subpath.
New URL shows a 404. Wait a minute and refresh — proxy changes can take a moment to propagate. If it persists, confirm the change was saved under Settings → Apps and sales channels → Parcel Track → App proxy.
Still stuck? Email us at support@parcel-track.com and we’ll sort it out.