How Parcel Track shipping notifications work
Last updated July 1, 2026
Parcel Track keeps your customers informed automatically. Once an order ships and a tracking number syncs from Shopify, the app monitors the shipment across 1,000+ carriers and sends a branded email each time the delivery status changes — no manual work required.
Which events trigger a notification
Parcel Track can send an email at each of these delivery milestones:
| Status | When it fires |
|---|---|
| In Transit | The carrier scans the package and it starts moving toward the customer. |
| Out for Delivery | The package is on a vehicle for final delivery, usually the same day. |
| Delivered | The carrier confirms the package was delivered. |
| Failed Attempt | The carrier tried to deliver but could not (nobody home, access issue). |
| Exception | Something unexpected happened — customs hold, damaged parcel, returned to sender. |
Each status has its own email template, and each one can be switched on or off independently. For a full explanation of every status the app can detect, see Shipment statuses explained.
Who receives the emails
Customers receive the notifications by default. Parcel Track uses the email address on the Shopify order, so there is nothing to import or configure. Every email links back to your branded tracking page at yourstore.com/apps/parcel-track, keeping customers on your store instead of a carrier website.
You (the merchant) can optionally receive seller alerts for Exception and Failed Attempt events. These give you a chance to contact the customer or the carrier before a support ticket lands in your inbox. Enable them under Notifications → Seller notifications.
Tip: Exception and Failed Attempt alerts are especially valuable for dropshipping stores with longer transit times. See Using Parcel Track for dropshipping.
How this relates to Shopify’s native emails
Shopify already sends a Shipping confirmation email when an order is fulfilled. Parcel Track does not replace or duplicate that email — the two systems are complementary:
- Shopify notifies the customer once, at the moment of fulfillment.
- Parcel Track takes over from there, emailing the customer as the package actually moves: in transit, out for delivery, delivered, and any problems along the way.
Because Parcel Track only sends on carrier status changes, customers never receive two emails for the same event. If you want Shopify’s own fulfillment email to point to your branded page too, follow Add a tracking link to Shopify email templates.
Enable or disable notifications per status
- In your Shopify admin, go to Apps → Parcel Track → Notifications.
- You will see one card per status: In Transit, Out for Delivery, Delivered, Failed Attempt, and Exception.
- Use the toggle on each card to turn that notification on or off. Changes apply immediately to future status updates.
- Click a card to open the email editor if you want to review the content before enabling it — see Customize your shipping notification emails.
Note: Toggles are independent. A common setup is enabling In Transit, Out for Delivery, and Delivered for customers, plus seller alerts for Exception and Failed Attempt.
Sender address
By default, notifications are sent from a Parcel Track email address. For better deliverability and consistent branding, you can send from your own domain instead — see Send notifications from your own domain.
Measuring results
Every notification is tracked. Open Apps → Parcel Track → Analytics to see open and click rates per status, and read Notifications analytics to learn how to interpret the numbers. Delivery emails are also a proven revenue channel — see Increase sales and revenue with tracking.
Questions? Contact us at support@parcel-track.com.